Shipping policy

Shipping

Calerilune
Igor Bauer
Paulstraße 9E, 44803 Bochum, Germany
Email: info@calerilune.store
Phone: +49 4365947053

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Sheds, cabins and garden houses

Wooden sheds, cabins and garden houses are heavy and ship on a pallet, usually across several long cartons that may arrive separately. Delivery is kerbside: the carrier brings the pallet to the nearest accessible hard standing, not into the garden. Plan help, a clear route and a level base before it arrives; a log cabin can run to several hundred kilograms. Brackets, locks and roofing kits ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.